Tier 1 Support Specialist This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and a dynamic leadership team.   The Tier 1 Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of issues reported. This position is primarily responsible for ensuring that all support interactions are answered and resolved. They also are to escalate any unresolved issues in a timely manner for resolution. The Tier I Support Specialist is challenged with handling the interaction with users and their issues in a courteous, patient, informative and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.

    This is your opportunity to join one of Maryland's most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership.  We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.   The Maryland Optical Director will manage the optical services, revenue and product (sales) for multiple Optical locations within clinical and multi-specialty medical offices while performing related daily activities. The Optical Director is responsible for ensuring that excellent service is offered to each and every optical patient. The Optical Director will demonstrate and use the best optical and team leadership skills to hire, train and develop our Optical Managers, Opticians and staff through continued training, direction and coaching. This position is responsible for maximizing Optical associates' potential and skills. The Director is responsible for controlling the locations COGs and expense outlays by ensuring they are kept within company standards. The Optical Director will work cooperatively with patients, clinic managers, operational leadership and ESP personnel, demonstrating that cooperative interaction between cross functions brings success.          

    EyeCare Services Partners (ESP) is creating the nation’s leading eyecare services company in both quality and scale by consolidating ophthalmologic and optometric practices and ambulatory surgery centers that are locally dominant and clinically differentiated.   Our Claims Processing / AR Follow-Up Associate will be assigned to one area. They will be a claims processor or an AR follow-up associate upon hire.  We will cross train all associates in each area.  The responsibilities are listed below and associates will be rotated to do both roles once training is complete. 

Overview of Position A/R Specialist is responsible for reconciling all accounts with credit balances. The rep will call insurance companies and utilize online resources to determine the validity of payments posted that created credits, resubmit claims as necessary via paper or electronically. Also, ensure timely receipt of payments, and ensure balances on accounts are correct and appropriately prorated.