Tier 1 Support Specialist This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and a dynamic leadership team.   The Tier 1 Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of issues reported. This position is primarily responsible for ensuring that all support interactions are answered and resolved. They also are to escalate any unresolved issues in a timely manner for resolution. The Tier I Support Specialist is challenged with handling the interaction with users and their issues in a courteous, patient, informative and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.

    This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Eye Surgery Associates is one of the largest multi-specialty ophthalmology practices in Broward County and has been serving the area for over 30 years. From routine eye exams for adults and children to the most complex eye surgeries such as corneal transplants and vitreoretinal surgery, Eye Surgery Associates is available for all of your eye care needs.    The position of Medical Collections Specialist is responsible for the full cycle pursuit of investigating and resolving open invoices and credits related to self-pay patient responsibility encounters.  This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable for self-pay balances.     If you don’t have all the skills listed below, don’t be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think. So please apply.

Eyecare Services Partners is a nationally recognized leader in Ophthalmic and Optometric care with dynamic leadership, excellent clinical support teams and an unwavering commitment to customer service and patient care.  We strive to make every interaction extraordinary, inspiring the complete confidence of our patients, partners and employees.  Our employees contribute directly to the success of our practices and take pride in being a member the ESP Management team. We strongly believe that the manner in which our patients, customers and employees is as important as the quality of the services we provide.