MD EyeCare Services Corporate

Medical Billing Customer Service Representative

Job Locations US-MD-Owings Mills
Posted Date 1 week ago(6/18/2022 11:26 AM)
Job ID
# of Openings
EyeCare Services Partners
Regular Full-Time



ESP Logo




EyeCare Services Partners (ESP) is creating the nation’s leading eyecare services company in both quality and scale by consolidating ophthalmologic and optometric practices and ambulatory surgery centers that are locally dominant and clinically differentiated.


The Medical Billing Customer Service Representative is responsible for answering phone calls and questions related to patient account billing for ESP and researching the question to the satisfaction of our patient or insurance company involved in the payment process. This is an in office position working from our Owings Mills location. 


Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work. 






  • General Call Center Responsibilities
  • Processing of inbound Call Center interactions (phone, email)
  • Follow HIPAA policy and procedures
  • Understand and support the department policies and procedures
  • Escalation of clinical patient inquires when necessary to appropriate physician site/department
  • Update patient information/demographics where necessary
  • Update Insurance information where necessary
  • Collect payment/patient balances
  • Understanding and communicating basic patient inquiries such as EOB's (Explanation of Benefits), statements, coding/denials
  • Process patient billing requests such as payment plans and rebilling
  • Escalation of patient inquiries where additional follow up and research is necessary such as coding reviews, collection placements, etc.
  • Understanding and communicating basic benefits for members
  • Manage patient and practice inquires for claim status, denials, and explanation of patient balances owed


  • Excellent verbal and written communication
  • Active listener - analyze patient needs and give high priority to their satisfaction
  • Effective in identifying , analyzing and solving problems
  • Proven ability to multitask and prioritize daily work in a fast paced call center environment
  • Proficient with using multiple computer programs and applications simultaneously
  • Team oriented
  • Ability to handle difficult customer interactions
  • Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment.
  • Support and backup other areas of the department as needed.


  • High school diploma is required
  • Undergraduate Degree preferred
  • Medical collections experience preferred
  • Customer service experience preferred
  • Experience in Ophthalmology is required
  • NextGen experience is required

In turn we will offer:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities




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