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Credit Balance Specialist analyzes all credit balances before a refund or adjudication is considered and/or processed. The Credit Balance Specialist performs duties while remaining compliant with all CMS guidelines. This position requires detailed analysis and critical thinking to determine what is necessary to correct an account. This position requires extensive insurance knowledge and coordination of benefits within the healthcare setting. Customer service, organizational, and communication skills are essential to this position. This position requires prioritizing multiple tasks simultaneously in an occasionally stressful environment. This position also requires strong computer skills, typing & ten-key skills, and a working knowledge of HIPAA guidelines.