MD EyeCare Services Corporate

Office Manager

Job Locations US-FL-West Palm Beach
Posted Date 1 month ago(5/20/2022 4:21 PM)
Job ID
2022-6983
# of Openings
1
Category
Florida Vision Institute
Type
Regular Full-Time

Overview

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The Office Manager is an active member of our management team.  Leading by example, this position ensures the entire staff is focused on providing professional, caring patient services.  The Office Manager will supervise the front desk team; provide guidance to the staff assigned to the office; manage the providers’ schedules for the office; and oversee the efficient work and patient flow.

 

Responsibilities

 

  • Manage front desk staff throughout the entire life cycle
  • Act as the point of contact for all internal and external questions, concerns, processes, and overall business needs; including service and lease contracts as applicable including all facility issues (A/C, leaks, etc.)
  • Prepare weekly and monthly KPI reports
  • Lead staff development and training
  • Accountable for ensuring provider schedules are filled appropriately and with both the patient and practice in mind
  • Train staff on providing excellent customer service with their communications and utilization of systems
  • Provide support as needed for checking in/out patients; insurance verifications; pre-authorizations; phone calls; and additional responsibilities assigned to the front desk
  • Coordinate the workflow and patient flow throughout the office
  • Provide leadership to direct and indirect reports within the office
  • Responsible for understanding and being able to train on software utilized by the front desk team
  • Develop staff through training, performance management, and creating expectations
  • Maintain HIPAA/OSHA requirements
  • Facilitate a positive, collaborative work, learning environment
  • All other duties as assigned

Qualifications

 

  • Possess at least five years of experience in a medical office position, preferably in an ophthalmology setting
  • Excellent customer service, communication, and interpersonal skills

  • Experience working in a front desk position and understanding medical terminology

  • Highly energetic with positive attitude

  • Proven success managing a team

In Turn We Will Provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

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