Tier 2 Support Specialist
This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and a dynamic leadership team.
The Tier 2 Support Specialist is responsible for delivering quality customer service by providing a single point of contact to report problems, make inquiries, and assist whenever possible in the resolution of issues reported. This position is primarily responsible for ensuring that all support interactions are answered and resolved. They also are to escalate any unresolved issues in a timely manner for resolution. The Tier I Support Specialist is challenged with handling the interaction with users and their issues in a courteous, patient, informative and timely manner in order to ensure a superior level of customer service. It is important for the specialist to understand and engage the proper rules for problem resolution and escalation.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
In Turn We Will Provide: