MD EyeCare Services Corporate

Optical Administrative Assistant

Job Locations US-DE-Rehoboth Beach
Posted Date 1 week ago(11/18/2021 12:30 PM)
Job ID
# of Openings
Delaware Eye Institute
Regular Full-Time


Katzen Eye Group Logo


This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership.  Delaware Eye Institute is committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.


An Optical Administrative Assistant will be responsible for providing a friendly and efficient patient experience when patients visit the practice.  This position is also responsible for balancing patient flow on the optical floor, answering telephones, maintaining patient files, distributing daily correspondence, and ordering inventory of clerical supplies.


If you don’t have all the skills listed below, don’t be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think. So please apply. We do have a significant training program for those candidates that bring personality and drive, but lack optical experience.


  • Pull prescriptions, check insurance for Opticians
  • Maintain organized patient files
  • Assist patients as they check out, i.e., next appointment, enter order and payment information into EPM/EMR, accept payment, etc.
  • Call patients to inform them when eyeglasses/contact lenses are ready
  • Balance cash drawer daily
  • Perform proper opening and closing procedures
  • Keep inventory of office supplies and re-order as necessary
  • Answer telephones in a prompt and courteous manner
  • Greet all patients as they arrive with a smile
  • Display a friendly and compassionate manner when dealing with patients
  • Work habits are neat and organized
  • Gets along with co-workers and demonstrates a positive, team player attitude
  • Initiative to solve problems and complete projects



  • Minimum of a high school diploma
  • Prefer one or more years experience working in a medical position where patient contact was required
  • Knowledge of insurance plans is helpful
  • Must have the ability to establish confidence and trust with patients
  • Have the ability to provide excellent customer service, communication, telephone and grammar skills
  • Must have an empathetic and compassionate manner
  • Basic computer knowledge of Microsoft Office required
  • Ability to perform as part of a team as well as work independently



In Turn We Will Provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities



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