MD EyeCare Services Corporate

Medical Call Center Representative

Job Locations US-FL-West Palm
Posted Date 3 months ago(10/29/2021 3:34 PM)
Job ID
# of Openings
Florida Vision Institute
Regular Full-Time






Florida Vision Institute is in search of a caring, energetic, customer service oriented individual to join our newly created call center, located at our West Palm Beach location on Flagler Drive! 


Florida Vision Institute is a progressive, multi-location, fast-paced practice and therefore one of the area’s most recognized leaders in ophthalmology and optometry.  We are committed to providing an outstanding customer experience while ensuring the best clinical care for every patient.  If you enjoy a fast-paced, positive and supportive work environment, then this is the position for you! 


If you don’t possess all the skills listed below, don’t be discouraged. No resume paints a complete picture of a person. There is a good chance that you are more wonderful than you think, so please apply.


  • Responsible for handling in-bound and out-bound calls in a polite and professional manner
  • Listen to patient’s needs and schedule appointments appropriately using our NextGen scheduling software
  • Collect accurate patient information and verify vision and medical insurance plans
  • Maintain a positive, compassionate and empathetic attitude
  • Triage calls in an efficient and effective manner


  • Reliable transportation to meet attendance and schedule requirements
  • Basic computer skills utilizing dual monitors
  • Excellent verbal communication skills
  • High school diploma
  • Ability to work independently and part of a team

In Turn, we will provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
  • Company paid life insurance.
  • Paid holidays and generous paid time off.
  • Paid parking where applicable.
  • Team oriented working environment where you are heard and respected.
  • Clear career ladder opportunities.







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