This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and a dynamic leadership team.

The Patient Services Representative is responsible for performing a variety of routine tasks and special requests associated with the daily operations. The daily tasks are often time-sensitive and therefore require consistent performance without reminders, with a focus on efficiency and accuracy. An overview of the daily and special requests is outlined below under “Essential Functions”. All tasks are to be completed as a team player within the department and company.

• Welcomes and greets all the visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Sign-in and distribute incoming parcels from external carriers (i.e., United States Post Office, United Parcel Service, Federal Express, etc.) to various locations throughout the Home Office
• Processing of the respective packages/ postal mail including Insurance correspondence, Insurance letters, and insurance remits. Inner office mail and direct mail to Lockboxes and Corporate office.
• Assist in light maintenance throughout the Office.
• Assist in the movement of large boxes from different departments in Home Office
• Provide clerical support for mass mailings on an as needed basis.
• Assist with organization and distribution of Mail Room materials (i.e., office supplies, stationary, printer ribbons, copy paper, etc.).
• Assure the Copy Rooms are properly supplied with copier paper at all times.
• Assure the coffee areas and Lunch Room are properly supplied with paper towels at all times.
• Assist with maintaining proper inventory levels of the Mail Room materials and respective ordering from the proper supplier.
• Assist with service calls on office equipment (copier and faxes, etc.) to include replacing toner and/or drums, along with troubleshooting reported problems.
• Check in employee product from and distribute to appropriate departments each week.
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• All other duties as assigned.

• Minimum of a high school diploma or equivalent.
• Ability to lift at least 20 lbs.
• Must be able to type and comprehend a variety of paperwork.
• Ability to operate mail and shipping systems and other similar office equipment.
• Have the ability to provide excellent customer service, communication, telephone and grammar skills. 
• Basic computer knowledge of Microsoft Office required.
• Ability to handle confidential and valuable materials.
• Must be detail oriented and organized.
• Ability to perform as part of a team as well as work independently.
• Ability to travel between offices when needed.

In turn we will provide:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability.
• Company paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking.
• Team oriented working environment where you are heard and respected.
• Clear career ladder opportunities.