MD EyeCare Services Corporate

Call Center Representative

Job Locations US-CO-Denver
Posted Date 2 weeks ago(1/5/2021 5:20 PM)
Job ID
2021-4723
# of Openings
1
Category
Omni Eye Specialists
Type
Regular Full-Time

Overview

Omni Eye Specialists

For more than 3 decades Omni Eye Specialist has been Denver's leading provider of comprehensive, specialty eye care.  This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership.  We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

Responsibilities

  • Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax.
  • Follow all procedures for complete and accurate check in and check out of patients.
  • Schedule return appointments and set up reminder notifications.
  • Collects patient data involving medical, demographic and insurance information.
  • Identify, research and resolve all customer requests. 

Qualifications

Minimum of a high school diploma.
Must have the ability to establish confidence and trust with patients. 
Must have the ability to remain calm and professional handling both patient and internal customers that may be difficult or upset.
Have the ability to provide excellent customer service, communication, telephone and grammar skills. 
Must have an empathetic and compassionate manner.
Prefer one or more years experience working in a medical position where patient contact was required. 
Knowledge of insurance plans is helpful.
Basic computer knowledge of Microsoft Office required.
Ability to perform as part of a team as well as work independently. 
Work Days:
Monday thru Friday 8:00am - 5:00pm
Rotating Saturdays
Work Rotating Monday and Tuesdays Evenings 8-7
 

In Turn We Will Provide:

Benefits to full time team members that include. comprehensive medical, dental and optical coverage, 401K and short and long term disability
Company paid life insurance
Paid holidays and generous paid time off
Paid parking
Team oriented working environment where you are heard and respected.
Clear career ladder opportunities

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