MD EyeCare Services Corporate

Patient Services Representative

Job Locations US-FL-Mount Dora
Posted Date 1 week ago(1/7/2021 10:21 AM)
Job ID
2021-4722
# of Openings
1
Category
Mid Florida Eye Center
Type
Regular Full-Time

Overview

Mid Florida Eye Logo jpg

Eyecare Services Partners is a nationally recognized leader in Ophthalmic and Optometric care with an excellent clinical support team, dynamic leadership and an unwavering commitment to customer service.  We strive to make every interaction extraordinary, inspiring the complete confidence of our patients.  Our employees contribute directly to the success of our practices and take pride in being a member the ESP Management team. We strongly believe that the manner in which our patients, customers and employees is as important as the quality of the services we provide.

 

A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and in and out bound phone calls as well as computer input. 

Responsibilities

Roles and Responsibilities:

  • Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax.
  • Follow all procedures for complete and accurate check in and check out of patients.
  • Schedule return appointments and set up reminder notifications.
  • Collects patient data involving medical, demographic and insurance information.
  • Identify, research and resolve all customer requests. 
  • Must be willing to travel between locations to support the smooth operation of the practice group
  • Must be willing to work early mornings or late evenings as scheduled.

Qualifications

Required Skills and Experience:

  • Minimum of a high school diploma.
  • Must have the ability to establish confidence and trust with patients. 
  • Must have the ability to remain calm and professional under pressure or stress.
  • Have the ability to provide excellent customer service, communication, telephone and grammar skills. 
  • Must have an empathetic and compassionate manner.
  • Prefer one or more years experience working in a medical position where patient contact was required. 
  • Knowledge of insurance plans is helpful.
  • Basic computer knowledge of Microsoft Office required.
  • Ability to perform as part of a team as well as work independently. 

In Turn We Will Provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
  • Company paid life insurance.
  • Paid holidays and generous paid time off.
  • Team oriented working environment where you are heard and respected.
  • Clear career ladder opportunities.

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