MD EyeCare Services Corporate


    Job Locations US-MD-Towson
    Posted Date 4 weeks ago(1/21/2020 4:27 PM)
    Job ID
    # of Openings
    National Retina Institute
    Regular Full-Time
  • Overview



    Thank you for your interest in The National Retina Institute. This position is being published in an effort to build our candidate pipeline for our upcoming opportunities in the Baltimore metro area. If an opportunity opens that matches your qualifications, we will reach out to you at that time. A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and handling both in and out bound phone calls as well as computer input.


    • Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax.
    • Follow all procedures for complete and accurate check in and check out of patients.
    • Schedule return appointments and set up reminder notifications.
    • Collects patient data involving medical, demographic and insurance information including all co-payments for service.
    • Identify, research and resolve all customer requests. 


    • Minimum of a high school diploma.
    • Must have the ability to establish confidence and trust with patients.
    • Must have the ability to remain calm and professional under pressure or stress.
    • Have the ability to provide excellent customer service, communication, telephone and grammer skills.
    • Must have an empathetic and compassionate manner.
    • Prefer one or more years experience working in a medical position where patient contact was required.
    • Knowledge of insurance plans is helpful.
    • Basic computer knowledge of Microsoft Office required.
    • Ability to perform as part of a team as well as work independently. 

    In Turn We Will Provide:

    • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
    • Company paid life insurance.
    • Paid holidays and generous paid time off.
    • Paid parking where applicable.
    • Team oriented working environment where you are heard and respected.
    • Clear career ladder opportunities.


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