The Provider Relations Specialist is responsible for coordinating and implementing practice outreach programs with optometrists, physicians and community organizations; continuing the development, maintenance, and growth of the practice; and serving as patient advocate while representing, in a professional manner, the best interests of the practice.
·Coordinates the development, budgeting, and marketing planning of the practice outreach department with Operations Team
·Assumes responsibility for the organization and management of the outreach department:
·Establishes and fosters relationships with all optometrist and other referring providers.
·Coordinates all continuing education functions for the practice referral sources.
·Provides ongoing educational support tools to the referring providers in the areas of reimbursement and compliance.
·Coordinates with the medical staff of the practice to ensure proper communication and follow-up with referring providers.
·Provides education for office staff to fully understand the importance of referral sources and the proper management of referred patients
·Communicates on a regular basis with the VP of Operations and Marketing Manager.
·Maintains a database with pertinent information regarding referral sources of the practice and referral patterns of each individual.
·Prepares a yearly calendar of events for the referring providers.
·Maintains the speaker’s bureau and schedules presentations.
·Coordinates and implements the outreach programs.
·Develops a series of specific events and seminars in accordance with the designated marketing plan for the practice.
·Develops and consults with the practice executive committee on promotional and print material.
·Coordinates and tracks referred patients to ensure proper communications with referral source.
·B.A. in Business Administration and experience in ophthalmology/Optometry provider relations or previous provider relations experience.
·Excellent communication and interpersonal skills.
·Well organized, with strong attention to detail.
·Demonstrated ability to meet deadlines.
·Ability to work independently and as a team member.
·Ability to manage multiple projects simultaneously, and follow through to ensure project completion.
·Present a highly professional image.