MD EyeCare Services Corporate

  • Self Pay Collections Specialist

    Job Locations US-MD-Towson
    Posted Date 2 weeks ago(1/31/2019 1:43 PM)
    Job ID
    # of Openings
    EyeCare Services Partners
    Regular Full-Time
  • Overview

    This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and a dynamic leadership.


    The position of Self Pay Collections Specialist is responsible for the full cycle pursuit of investigating and resolving open invoices and credits related to self-pay patient responsibility encounters.  This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable for self-pay balances.  


    • Identify and prioritize outstanding balances based on Aging buckets assigned for collections
    • Research and resolve open invoices and credits by utilizing company software and tools
    • Recognize and communicate trends in problematic accounts related to payers or specific patient accounts to management
    • Work all monthly-predetermined balances through adjudication and resolution for the patient portion
    • Document all efforts to resolve balances utilizing designated software and reports
    • Build and maintain effective relationships with team members and representatives of commercial and state payers relevant to your open balances
    • Review patient statement count, utilize collection letters, and or additional efforts as needed related to software, and documentation to patient account for collection
    • Promptly reply to inquiries made by employees regarding your assignments
    •  Handle incoming inquires by phone, email, or task from patients and/or practice staff regarding patient balances due
    • Research accounts as needed to ensure balances are correct
    • Obtain, enter and bill insurance payers as needed with information supplied during interactions with patients and/or practice staff
    • Research accounts with credit balances; initiate refund requests for accurate credit balances per company guidelines
    • Review statement reports for accuracy of balances and identify accounts needing escalated collection action


    • High school diploma is required
    • Medical collections experience Preferred
    • Customer service experience Preferred
    • Experience in Ophthalmology and NextGen (NG) is preferred

    In Turn We Will Provide:

    • Benefits to full time team members that include. comprehensive medical, dental and optical coverage, 401K and short and long term disability.
    • Company paid life insurance.
    • Paid holidays and generous paid time off.
    • Paid parking.
    • Team oriented working environment where you are heard and respected.
    • Clear career ladder opportunities.


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