MD EyeCare Services Corporate

  • Call Center Representative

    Job Locations US-MD-Towson
    Posted Date 2 weeks ago(12/4/2018 2:36 PM)
    Job ID
    # of Openings
    Katzen Eye Care
    Regular Full-Time
  • Overview

    Call Center Representatives needed for our Team

    This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership.

    The Call Center Scheduler Representative will be responsible for answering telephone call inquiries of current and prospective patients, coordinating and organizing appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.The candidate is a hard worker, friendlly, great speaking voice and strong customer service skills. Knowledge of ophthalmic procedures and insurances a plus. Willing to go the extra mmile for our patients calling in to make appointments.


    • Answering incoming phone calls without delay.
    • Determining where to schedule appointments as soon as possible.
    • Scheduling appointments for multiple offices and multiple providers.
    • Assisting patients to complete all necessary forms and documentation, including medical insurance forms.
    • Ensuring patient information is accurate, including billing information.
    • Researching authorization benefits with insurance companies or online websites.
    • Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage.
    • Accurately and timely completes data entry, including but not limited to authorizations and benefits.
    • Informing patients of medical office procedures and policies.





    • Minimum of a HS diploma or GED with some college preferred.
    • Prefer two or more years experience working in a medical environment.
    • Strong communication and interpersonal skills.
    • Experience with EHR and EPM, NextGen is strongly preferred but not required.
    • Knowledge of insurances and/or healthcare experience is strongly preferred.
    • Basic computer knowledge of Microsoft Office.
    • Excellent customer service, communication skills, telephone and people skills, as well as grammar.
    • Ability to work as a team member.
    • Well-organized with attention to detail and the ability to multi-task.
    • Personable and empathetic with patient needs and concerns.
    • Prior customer service and/or billing experience.

      In turn we will provide:
    • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
    • Company paid life insurance.
    • Paid holidays and generous paid time off.
    • Paid parking where applicable.
    • Team oriented working environment where you are heard and respected.
    • Clear career ladder opportunities.


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