MD EyeCare Services Corporate

  • Customer Service / AR Follow-Up Associate

    Job Locations US-CO-Denver
    Posted Date 1 week ago(11/5/2018 9:54 AM)
    Job ID
    # of Openings
    EyeCare Services Partners
    Regular Full-Time
  • Overview

    ESP Logo

    The Customer Service Representative  is responsible for answering phone calls and questions related to patient account billing for ESP. 


    • General Call Center Responsibilities 
    • Processing of inbound Call Center interactions (phone, email, online requests (NextMD),
    • Follow HIPAA policy and procedures 
    • Understand and support the department policies and procedures 
    • Escalation of clinical patient inquires when necessary to appropriate physician site/department 
    • Update patient information/demographics where necessary 
    • Update Insurance information where necessary 
    • Collect payment/patient balances 
    • Handle full registration with potential for resubmission of claims 
    • Understanding and communicating basic patient inquiries such as EOB's (Explanation of Benefits), statements, coding/denials 
    • Process patient billing requests such as payment plans, placing acct on hold, self pay discounts 
    • Escalation of patient inquiries where additional follow up and research is necessary such as coding reviews, collection placements, etc. 
    • Understanding and communicating basic benefits for members 
    • Manage patient and practice inquires for claim status, denials, and explanation of patient balances owed 


    • Excellent verbal and written communication 
    • Active listener - analyze patient needs and give high priority to their satisfaction 
    • Effective in identifying, analyzing and solving problems 
    • Proven ability to multitask and prioritize daily work in a fast paced call center environment 
    • Proficient with using multiple computer programs and applications simultaneously 
    • Team oriented 
    • Ability to handle difficult customer interactions 
    • Must possess computer skills and be familiar with copier, fax machine, telephone, in addition to other pieces of office equipment.
    • High school diploma or GED required
    • 1 - 2 years experience with medical revenue cycle, claims, billing, collections, coding, insurance follow up, patient access and registration preferred
    • 1 - 2 years Call Center and/or Customer Service environment preferred
    • 1 - 2 years experience with NextGen preferred 



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