Eye Doctors of Washington has an exciting career opportunity. We are looking for an outgoing individual to join our Call Center Team. We are a progressive, multi-location, fast paced ophthalmology practice. Interested candidates should be comfortable working independently and as a team member. Our Call Center is located in our Vienna, VA office near Tyson's Corner. Competitive compensation package includes: health, dental, long-term disability, paid family leave and 401k. If you are energetic and ready to take your career to the next level then this is the position for you.
Schedule appointments for patients
Answer telephone calls promptly and in a polite and professorial manner
Obtain and enter accurate demographic and all relevant appointment information into Centricity EMR (date of birth, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)
Schedule appointments correctly and follow appropriate guidelines and workflows. Review the appointment date, time, location, name of the doctor, the medical records request from the patient’s previous eye doctor, and the No Show fee with the patient.
Inform the patient to bring in his or her insurance card and government-issued photo I.D. to the appointment and to arrive 15 minutes prior to the appointment.
Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice.
Act as a liaison for the patients and the practice
Direct calls to other extensions as needed, e.g., surgical coordinators, supervisors, the Lasik department, etc.
Use sound judgment when handling calls, particularly with upset patients
Understand when there is a need to escalate the call to a supervisor
Collect and process MVA from fees.
Collect balance payments over the phone
Meet the average handle time of 3 minutes.
Must have high school diploma or GED
Legally eligible to work in the United States
Must be comfortable using a computer
Positive attitude is a must