MD EyeCare Services Corporate

  • Optician

    Job Locations US-MD-Lutherville
    Posted Date 2 weeks ago(6/12/2018 4:51 PM)
    Job ID
    # of Openings
    Katzen Eye Group
    Regular Full-Time
  • Overview


     Katzen Eye Group Logo




    Katzen Eye Group was established in 1968 and offers all eye care sub-specialties and surgical procedures.  We achieve the best results for our patients by having a team of doctors and staff that care about our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.


    Our Opticians are trained to dispense and fit spectacles, contact lenses and other optical aides, working from the prescription written by eye care provider. They advise patients on various types of lenses and spectacle frames, including advice on style, weight and color. In addition, they instruct patients on how to wear and care for their spectacles and contacts.  The position requires extensive use of technical expertise and a high level of customer service skill, as well as the ability to sell.


    • Consult with patients to select appropriate products based on the needs of the individual.  Actively listen and question the patient/customer regarding life style to aid in proper lens and frame selection.
    • Address any patient concerns with patience and a caring attitude. Point out the benefits of comfort, vision correction, savings and value to the patient. Close the sale and thank the patient by name for their purchase.
    • Read and interpret eyeglass and contact lens prescriptions as written by the eye care providers, and follow all instructions accordingly.
    • Take time to assist in taking frame and facial measurements to ensure correct fit and positioning. This will ensure a comfortable fit and good vision correction.
    • Utilize small handheld instruments as well as larger instruments and machines, including: pupilometer and lensometer.
    • Attend monthly sales meetings and read all of the product and skill memos provided by your team.  These will provide you with important updates and selling tips.
    • Troubleshoot patient complaints; adjust or repair spectacles as needed.
    • Communicate with patients regarding their insurance benefits and pricing.
    • Ensure complete patient confidentiality as established by the practice policies and HIPAA.
    • Coordinate with the clinical associates/doctors to ensure a clean hand-off from clinic to dispensary.
    • Work in cooperation with other dispensary associates to meet and exceed daily and monthly sales goals.


    • Excellent math skills that allow for precise work. Strong organization and problem solving skills, proficient with NG and Microsoft applications.
    • Excellent communication and interpersonal skills, ability to work as a team player
    • Ability to read and follow instructions on prescriptions and write legibly
    • Able to make decisions using industry standards that can be checked with precise measurements of accuracy.
    • Able to use small handheld instruments as well as larger instruments and machines (pupilometer, lensometer, hand-stone)

    In turn we will offer:

    • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short term disability.
    • Company paid life insurance.
    • Paid holidays and generous paid time off.
    • Paid parking where applicable.
    • Team oriented working environment where you are heard and respected.
    • Clear career ladder opportunities.


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