MD EyeCare Services Corporate

  • Call Center Representative

    Job Locations US-VA-Vienna
    Posted Date 3 weeks ago(5/7/2018 10:06 AM)
    Job ID
    # of Openings
    Eye Doctors of Washington
    Regular Full-Time
  • Overview

    Eye Doctors of Washington has an exciting career opportunity.  <br /><br /><br /><br /> 


    Eye Doctors of Washington was founded with the goal of providing patients with the highest quality of medical care in an academically-oriented private practice. In addition to eye examinations, we provide specialist care in the following areas: cataracts, glaucoma, cornea, pediatrics, eye trauma, PRK surgery, LASIK eye surgery, eyelid surgery, and other vision correction procedures. This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership.  


    We are looking for an outgoing individual to join our Call Center Team.  We are a progressive, multi-location, fast paced ophthalmology practice. Interested candidates should be comfortable working independently and as a team member.  Our Call Center is located in our Vienna, VA office near Tyson's Corner.  Competitive compensation package includes: health, dental, and 401k. If you are energetic and ready to take your career to the next level then this is the position for you.


    • Schedule appointments for patients
    • Answer telephone calls promptly and in a polite and professorial manner
    • Obtain and enter accurate demographic and all relevant appointment information into Centricity EMR (date of birth, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)
    • Schedule appointments correctly and follow appropriate guidelines and workflows
    • Review the appointment date, time, location, name of the doctor, the medical records request from the patient’s previous eye doctor, and the No Show fee with the patient
    • Inform the patient to bring in his or her insurance card and government-issued photo I.D. to the appointment and to arrive 15 minutes prior to the appointment
    • Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice
    • Act as a liaison for the patients and the practice
    • Direct calls to other extensions as needed, e.g., surgical coordinators, supervisors, the Lasik department, etc.
    • Use sound judgment when handling calls, particularly with upset patients
    • Understand when there is a need to escalate the call to a supervisor
    • Service patients
    • Collect and process MVA from fees
    • Collect balance payments over the phone
    • Meet the average handle time of 3 minutes


    • Must have high school diploma or GED
    • Must be comfortable using a computer 
    • Positive attitude is a must
    • Minimum 2 years experience preferred
    • NextGen EHR experience preferred

    In Turn We Will Provide:


    • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short term disability.
    • Company paid life insurance.
    • Paid holidays and generous paid time off.
    • Paid parking where applicable.
    • Team oriented working environment where you are heard and respected.
    • Clear career ladder opportunities.



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