MD EyeCare Services Corporate

Call Center Representative

US-MD-Towson
4 days ago
Job ID
2017-2105
# of Openings
1
Category
EyeCare Services Partners
Type
Regular Full-Time

Overview

ESP Logo

EyeCare Services Partners ("ESP") is the nation’s largest vertically integrated eyecare physician practice management company. ESP is focused on consolidating locally dominant, clinically differentiated eyecare services practices and affiliated surgical centers. Through acquisition, ESP provides its ophthalmologic, optometric, and ambulatory surgery center partners with liquidity, growth capital, and risk mitigation while navigating the complex and constantly changing healthcare landscape. ESP provides a “Practice Centric” and comprehensive array of best-in-class management services and resources by leveraging its technology platform, managerial infrastructure, and processes, all with the goal of ensuring our affiliated provider groups can focus virtually all of their time on patient care.

 

Our Call Center Representative is responsible for answering a high volume of incoming patient and medical professionals calls, utilizing your knowledge of both medical and vision insurances to either help the patient in our electronic medical records system or transfer the call to another department. Because this professional is the first point of contact for most of our patients, this individual must have a commitment to patient satisfaction, OUTSTANDING customer service skills, coupled with excellent verbal and written communication skills.

Responsibilities

  • Handle 70-100 calls per day in a call center making appointments for 25 doctors working in at least six locations, making appropriate decisions for each call
  • Maintain patient satisfaction within each call you receive
  • Attend training classes offered to learn more about ophthalmology on an on going basis
  • Familiarity with medical and vision insurance
  • Outstanding Customer Service skills
  • Patience with patients
  • Written and verbal communication skills with medical staff in our office
  • Tasks involving outbound calls when inbound calls are slower than normal

 

Qualifications

  • High school diploma or GED required
  • Strong computer skills
  • Type 35 wpm
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Must be available to work some Saturdays, and a shift other than your own if a co worker is out.
  • Over the top Customer Service Skills

In Turn We Will Provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities

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