MD EyeCare Services Corporate

Vision Care Call Center Patient Service Representative

US-CO-Denver
6 days ago
Job ID
2017-1973
# of Openings
1
Category
Omni Eye Specialists
Type
Regular Full-Time

Overview

Call Center Patient Service Representative needed for our Team

 

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership.

 

The Call Center Patient Service Representative will be responsible for answering telephone call inquiries of current and prospective patients, coordinating and organizing appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Responsibilities

  • Answering incoming phone calls without delay.
  • Routs calls to appropriate individuals or departments.
  • Takes messages and delivers messages to appropriate individuals or departments.
  • Triaging calls, helping to determine where the incoming call should be transferred.
  • Assists in determining urgency of patient complaints/concerns for clinic emergency add-on appointments.
  • Determining where to schedule appointments as soon as possible.
  • Scheduling appointments for multiple offices and multiple providers.
  • Handles all patient cancellations and rescheduling of appointments.
  • Responsible for emailing patient appointment reminders.
  • Transportation coordination.
  • Handles referrals from referring ODs.

 

Qualifications

  • Minimum of a HS diploma or GED with some college preferred.
  • Prefer two or more years experience working in a medical environment.
  • Strong communication and interpersonal skills.
  • Experience with EHR and EPM, NextGen is strongly preferred but not required.
  • Knowledge of insurances and/or healthcare experience is strongly preferred.
  • Basic computer knowledge of Microsoft Office.
  • Excellent customer service, communication skills, telephone and people skills, as well as grammar.
  • Ability to work as a team member.
  • Well-organized with attention to detail and the ability to multi-task.
  • Personable and empathetic with patient needs and concerns.
  • Prior customer service and/or billing experience.

 

In turn we will provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
  • Company paid life insurance.
  • Paid holidays and generous paid time off.
  • Paid parking where applicable.
  • Team oriented working environment where you are heard and respected.
  • Clear career ladder opportunities.

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