MD EyeCare Services Corporate

Optical Administrator

1 month ago
Job ID
# of Openings
Inland Eye Specialists
Regular Full-Time


This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership.  We are committed to customer service, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices, and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.


The Optical Administrator directly manages all optical dispensaries while performing daily activities.  The Optical Administrator is responsible for ensuring that excellent customer service is offered to each and every optical dispensary patient.  The Optical Administrator will demonstrate and use the best optical and team leadership skills, which will be developed further through training and experience.  The Optical Administrator is responsible for maximizing all associates' potentials and skills.  The Optical Administrator is responsible for controlling the store's expense outlays by ensuring they are kept within company standards.  The Optical Administrator will work cooperatively with customers, associates and ESP personnel, demonstrating that interaction between individuals brings success.


  • Manage optical associates to promptly acknowledge all patients as they enter the department and physically greet them as soon as practical.
  • Manage optical associates to provide excellent customer service.
  • Manage optical associates to present/sell best product using lifestyle techniques and to offer the patient an opportunity to purchase better products.
  • Aggressively promote the optical store using:
    • Social media announcements
    • Trunk shows
    • Vision screenings
    • Distribution of fliers
  • At all times, knowledge of department's current month and year vs. comp sales for last year is a must, using this knowledge to motivate associates.
  • Provides proper training for all employees to ensure they have the necessary expertise to carry out their jobs.
  • Sets performance standards for tasks, jobs, and roles of their employees.
  • Instruct all associates on the proper way to sign up patients for the online contact lens ordering portal.
  • Monitor "in-stock" contact lenses, frames, and accessories for all locations.
  • Reconcile all monthly vendor statements for all locations.
  • Resolve any billing issues that may arise with regard to any past due or incorrect payments made to vendors.


  • Minimum of a HS diploma or GED with some college preferred.
  • Prefer 3+ years of experience in retail optical.
  • Prefer 2+ years supervising staff in a retail optical environment.
  • Demonstrates sales experience, excellent communication and interpersonal skills.
  • Healthcare experience a must.
  • Knowledge of insurances is preferred.
  • Experience with EHR and EPM, NextGen is strongly preferred but not required.
  • Basic computer knowledge of Microsoft Office.
  • Personable and empathetic with patient needs and concerns.


In turn we will provide:

  • Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401k and short and long term disability.
  • Company paid life insurance.
  • Paid holidays and generous paid time off.
  • Paid parking where applicable.
  • Team oriented working environment where you are heard and respected.
  • Clear career ladder opportunities.


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