Delaware Eye Care Center is searching for an enthusiastic, committed, full-time Patient Services Representative for our Smyrna, DE. office.  Great work hours, No late evenings, no major holidays, a robust benefits package, a team-oriented working environment where you are heard and respected, as well as clear career ladder opportunities.

This is your opportunity to join one of the area's most recognized leaders in ophthalmology and optometry. We are a nationally recognized leader in EMR and technology with an excellent clinical support team and dynamic leadership.  We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.

A Patient Services Representative will be responsible for checking patients in and out for their ophthalmic/optometric visits, verifying and collecting insurance authorizations, scheduling appointments and in and out bound phone calls as well as computer input. 

• Provide gracious, thorough and efficient care to meet the patients needs via face to face communication, phone, email or fax.
• Follow all procedures for complete and accurate check in and check out of patients.
• Schedule return appointments and set up reminder notifications.
• Collects patient data involving medical, demographic and insurance information.
• Identify, research and resolve all customer requests. 

• Minimum of a high school diploma.
• Must have the ability to establish confidence and trust with patients. 
• Must have the ability to remain calm and professional under pressure or stress.
• Have the ability to provide excellent customer service, communication, telephone, and grammar skills. 
• Must have an empathetic and compassionate manner.
• Prefer one or more years of experience working in a medical position where patient contact was required. 
• Knowledge of insurance plans is helpful.
• Basic computer knowledge of Microsoft Office required.
• Ability to perform as part of a team as well as work independently. 

In Turn, We Will Provide:

• Benefits to full-time team members that include comprehensive medical, dental, and optical coverage, 401k and short and long-term disability.
• Company-paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team-oriented working environment where you are heard and respected.
• Clear career ladder opportunities.

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