Delaware Eye Care Center is searching for a Cash Application Specialist for our Team in Dover, DE. No late evenings, no major holidays or Sundays, a robust benefits package, a team oriented working environment where you are seen, heard and respected.

Our Top Candidate will bring at least one year of medical billing experience, preferably in a busy optometry practice.

Delaware Eye Care Centers is dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Care Centers are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our web-page at www.delawareeye.com.

The Cash Application Specialist is responsible for manually reviewing all remittances from patients and payors as well as posting payments, adjustments, and denials from insurance companies, patients, and government agencies.

• Manually enter remittances if electronic remittance advice (ERA) is unavailable or not applicable to the payor
• Complete registration on all essential payor portals and submit the necessary verification documents for access
• Retrieve and post remittances from payor websites
• Review remittances for applicable adjustments, transfers to the managed service provider, or patient transfers
• Accurately post all payments within 24 hours of receipt
• Maintain acceptable error rate as per communicated department goals
• Investigate unidentified payments to determine the appropriate resolution
• Keep all logs and spreadsheets used for reconciliation up to date and well maintained
• Balance daily, weekly, and monthly bank deposit reports
• Respond to all questions and inquiries regarding the posting of payments
• Partner with billing managers to resolve any discrepancies
• Post refund checks issued by the accounting department for overpayments
• Identify patterns and trends that indicate a potential issue and notify manager

• High School Graduate or General Education Degree (GED)
• Associate’s degree
• Three years of professional medical billing and collecting experience, or certification obtained from a nationally accredited billing program, i.e., CMBS (Certified Medical Billing Specialist)
• Two years of payment/cash posting experience in optometry and ophthalmology
• Knowledge of payor contracts and explanation of benefits (EOB)
• Experience working in a clearinghouse
• Experience with Excel and Windows-based programs
• Basic understanding of accounting and math skills
• Prefer experience with NextGen PM/EHR
• Prefer two or more years of optometry and ophthalmology third-party billing guidelines and expertise

In Turn We Will Provide:

• Benefits to full time team members that include: comprehensive medical, dental and optical coverage, 401k and short term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities